New Mexico Children, Youth & Families Department
You can help protect New Mexico's Children!

Report all suspected child abuse to Children, Youth & Families Department by calling the Statewide Central Intake (SCI) Hotline at:

1-800-797-3260 (Nationwide)
or
841-6100 (In Albuquerque)

It's the Law!
If you call the Hotline, you can remain ANONYMOUS.

[[Note: see special section at the bottom of this webpage for ChildCare, Education, Medical and/or Other Professional On Line Reporting]]

Statewide Central Intake

Statewide Central Intake (SCI) is a hotline that receives reports of child abuse, neglect and exploitation. SCI is a unit within the New Mexico Children, Youth & Families Department/Protective Services Division. SCI operates 24 hours a day, 7days a week. Anyone who suspects that a child has been abused or neglected or is in danger of abuse or neglect is strongly encouraged to call SCI.

Reports to SCI are processed and cross-reported to the appropriate law enforcement jurisdiction or, in the case of allegations involving a licensed facility, reports are also cross-reported to the appropriate licensing and certification agency. For example, allegations against childcare centers are forwarded to Child Care Licensing within CYFD's Family Services Division.

Initiation of an investigation is based on several factors. Upon request, a reporter will receive a letter regarding the outcome of the report that was made whether or not the report resulted in an investigation. For reports that do not result in investigations, efforts are made by SCI staff to refer those individuals or families to available resources within their community.

Mandated Reporters

According to New Mexico law, ANYONE who suspects or has knowledge of abuse or neglect must report. Failure to report is subject to a misdemeanor in a court of law. ANYONE who reports in good faith will be immune from civil or criminal liability.

32A-4-3. New Mexico Children's Code states the following:

Every person, including but not limited to a licensed physician, a (medical) resident or an intern examining, attending or treating a child, a law enforcement officer, a judge presiding during any proceeding, a registered nurse, a visiting nurse, a schoolteacher or a school official or social worker acting in an official capacity who knows or has a reasonable suspicion that a child is an abused or a neglected child shall report the matter immediately to:
(1) a local law enforcement agency;
(2) the department office in the county where the child resides; or
(3) tribal law enforcement or social services agencies for any Indian child residing in Indian country.

On-line Reporting Option for Education, Allied Health, Medical, Legal,
Law Enforcement, Youth Worker or Other Professional:

As follow-up to a pilot on-line reporting program implemented last year through the Albuquerque Public School district, CYFD is re-releasing its on-line reporting forms for non-emergency reporting by professionals in any location and work or non-work environment (as described in the section of the Children's Code cited above). The linked on-line forms provide an alternative means to our 1-800 number for reporting non-emergency abuse or neglect suspicions.

Frequently Asked Questions about On Line Reporting

About Technical Issues and Support

CYFD's on-line web forms and application were designed to be viewed and to work with the Internet Explorer (IE) browser, version 5.5 or higher. A copy of the latest IE Browser (6) and updates are free and available for download at:

  http://www.microsoft.com/windows/ie/downloads/default.mspx

The abuse/neglect reporting software has not been designed for compatibility with AOL, Netscape or other browsers. If you experience difficulties accessing the web forms, please contact your organization's HelpDesk or Technical Support staff or your Internet Service Provider (ISP) for assistance. Please DO NOT call CYFD's 800 abuse/neglect number for technical support issues!!

Also - DO NOT use the on-line forms if:

• You are not in a "professional" category as referenced in the New Mexico Children's Code
• You want to remain ANONYMOUS
• The child has current marks or bruises as a result of abuse/neglect
• The child needs immediate medical attention
• The allegations consist of sexual abuse and the alleged perpetrator has immediate access to the child

If any of these situations applies, contact CYFD SCI immediately at:

1-800-797-3260 or 841-6100

For (professional) on-line reporters, you should have the following information ready in order to use the web-based forms (click on blue text link to go to the web application):

• The User ID and password for the system (available to professionals by calling
  505-841-6100: press 1 for English or 2 for Spanish, then press 3).
• Your name/telephone number/address/primary (main) work location
• Location name and address where you met the child (work or non-work)
• Child's name/age/dob/grade and SS#, if available
• Parent or guardian's name (s)/address
• Information about siblings or other children that may also be at risk
• Name of alleged perpetrator/address (if known)
• A description of the nature of your suspicion of abuse/neglect
• A description of previous concerns related to abuse/neglect
• A description of how you became aware of the suspected abuse/neglect
• A description of any actions taken by anyone to assist the child
  

Go to On Line Forms for Reporting Child Abuse and Neglect